Your satisfaction is our priority at Carat Jewelry. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your peace of mind.

Return Process:

Contact Us: Get in touch with our customer support to initiate the return process.
Secure Packaging: Pack your items securely, ensuring that you include all original packaging and labels.
Ship It: Send the package to our designated return address provided by our customer support team.
Inspection and Refund: Once we receive and inspect the returned items, we will issue a refund to your original payment method.

Exchange Process:

Reach Out: Contact our customer support to initiate the exchange process.
Specify Your Choice: Let us know the new item you’d like to exchange for.
Secure Packaging: Pack your items securely, ensuring that you include all original packaging and labels.
Send It Back: Send the package to our designated exchange address provided by our customer support team.
Receive the New Item: Once we receive and inspect the items you’d like to exchange, we will promptly ship the new item to you.

Return and Exchange Conditions:

Items must be in new, unused, and unworn condition.

Please note that custom-made or engraved items may not be eligible for return or exchange.
For hygiene reasons, earrings may only be returned if the original packaging seal is unbroken.

Questions and Contact Information:

Should you have any questions or require assistance with a return or exchange, our dedicated customer support team is here to help. Reach out to us at: [email protected], and we’ll be happy to guide you through the process.
Your satisfaction matters to us, and we are committed to ensuring that you have a positive shopping experience at Carat Jewelry.